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Before you Visit JANAI

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Opening Hours 

We are open 6 days a week from:

Mon - Thu: 10:00 am - 5:30 pm
Fri: 10:00 am - 7:30 pm
Sat: 10:00 am - 5:00 pm
Sun:
Closed

Bookings are essential

Walk-in clients are always welcomed. However, we do give priority to customers with appointments. To ensure a seamless experience, we highly recommend booking in advance to guarantee your preferred date and time.

To request your private consultation please click here to fill out our booking form


Booking Confirmation 

After submitting your details on our website form, our friendly booking team will contact you via phone call to confirm the date and time of your special appointment.
Our booking team is available between 10am - 5pm, Monday to Friday and will be delighted to connect with you during office hours, ensuring everything is perfectly arranged for your memorable experience.   

Client Preparation

We kindly recommend coming prepared with your preferred diamond shape, design, and style in mind. This will assist your consultant in gaining a clear understanding of your vision and providing you with the highest level of service. Please bring along any photo/video references or inspirations you may have, as these can further guide the design process and ensure we align with your expectations. 


Parking

For your convenience, we highly recommend utilising nearby parking facilities including Secure Carparks or Wilsons Carparks on Flinders Lane and Flinders Street. A hot tip: Pre-book your parking online to take advantage of cheaper rates. 
Street parking is available on Collins Street, however, spaces are limited and subject to availability. 

Travelling Via Public Transport 

JANAI is located at 259 Collins Street, MELBOURNE, 3000 

Tram services
are located nearby on Collins Street, Swanston Street and Elizabeth Street.

From Collins Street
Tram stop 6 - Melbourne Town Hall/Collins St  (1min walk)
From Swanston Street
Tram stop 11 - City Square/Swanston St (1min walk)
From Elizabeth Street
Tram stop 2 - Collins St/Elizabeth St (1 min walk)

Train access via Flinders Street Station
is a short 6 minute walk from JANAI.

See map

Entrance

Find our entrance via Collins Street or via the Centreway Arcade

Upon arrival for your appointment, please ring the doorbell, and our friendly team will be happy to greet you and welcome you inside. 
As Friday evenings and Saturdays tend to be our busiest times, we kindly ask for your patience, as we are often fully booked during these periods.  

See How to Find Us


Arrival Time

As part of our commitment to offering a tailored experience, a punctual arrival is essential. 

Late arrivals may result in a shorter experience. Depending on our availability and the type of appointment we may shorten your consultation duration. 
If you anticipate being late, we kindly ask that you contact us as soon as possible on (03) 9662 1455  


Changing or Cancelling A Consultation

We understand that plans can change. To reschedule or cancel your appointment, please call our JANAI Team on (03) 9662 1455

Consultations

Appointment durations vary - please allow the allocated time scheduled for you below so our team can deliver the tailored, luxurious experience you deserve.

For Custom Engagement Ring Consultation - 90 mins
For Custom Wedding bands - 60 mins
For Custom Jewellery (earrings, pendant, bracelet, bangle) - 60 mins 
For Collection, Resizing and Cleaning - our team will provide personalised timing recommendations based on your specific needs. 

Discretion/Privacy

We value your privacy. Our store is specifically designed for engagement ring clients and those planning to surprise their partner, as it is not visible from the outside. This ensures the discretion and romance of your proposal or special occasion are beautifully preserved. 



Special Requests

As capacity is limited we can only cater for a maximum of 2 guests per consultation.
For additional guests, kindly notify our team at the time of confirmation so we may accommodate your request.
We offer greater flexibility for large groups during weekdays. 

If you have a language preference, please let us know when requesting your appointment. Our team collectively speaks seven different languages, allowing us to assist a diverse range of clientele to give you the most personalised service. 

Dress Code

There is no formal dress code so please feel free to wear whatever you feel most comfortable in. We want you to feel relaxed and at ease during your appointment.