Trading during COVID-19

Dear valued clients,

We recognise increased uncertainty surrounding COVID-19 and want to offer our reassurance that the health and wellbeing of our clients and team is our highest priority. As we adapt to the quickly-changing environment, we will keep you up-to-date via our website and Instagram.

We’ve made some important changes to how we trade in order to minimise the risk to both you and our staff in accordance with the recommendations of the Australian Government.

Our store will remain open all through Monday to Saturday with the required physical distance measures (1.5+ meter/s) in place. You can still book through our website to secure your in-store consultation.

Alternatively, you can book a virtual consultation and meet us from the comfort of your own home! With our growing demand for online appointments, it is essential to book your online consultation via www.janai.com.au or call us on 9662 1455. We have the latest virtual equipment to show you high-resolution videos of our jewellery/diamonds.

For the collection of existing jewellery, please email your diamond consultant or call us on 96621455 to make an appointment. We will ensure your pieces are prepared for a swift, non-contact transaction.

We can also provide platinum express service, so please let us know what works best for you.

We would like to thank you for your ongoing support during this transition period and for being part of our Janai family. Please stay safe and well – we are all in this together.